Privacy Policy
This Privacy Policy explains how Nexyva AI (“Nexyva AI”, “we”, “us”, or “our”) may collect, use, store, and otherwise process information when you visit our website or use our AI receptionist and business automation services.
1. Information We May Collect
Depending on how you use our website and services, we may process information such as:
- Business and contact information, such as name, business name, phone number and email address.
- Account, subscription and billing-related information.
- Information provided when you contact us or request a demo.
- Telephone call information, including call metadata and, where enabled for a service, recordings, transcripts or related conversation data.
- Information supplied by a business customer for configuring its AI receptionist, such as business hours, services, prices, FAQs and appointment information.
- Technical information such as IP address, browser/device information and website usage data, where collected through our website or service providers.
2. How We Use Information
We may use information to provide, configure, maintain and improve our services; operate AI voice/receptionist functionality; manage accounts and subscriptions; communicate with customers; provide support; prevent misuse and security incidents; process payments; and comply with applicable legal obligations.
3. Business Customer Data
When a business uses Nexyva AI to handle its customer calls or other business communications, that business may determine what information is provided to the AI service. The business customer is responsible for providing appropriate notices and obtaining any permissions or consents required for its use of call recording, transcription, appointment information and customer data.
4. AI and Third-Party Service Providers
Nexyva AI may rely on third-party infrastructure, telephony, AI, hosting, payment and other technology providers to deliver the service. Information may be processed by these providers only as reasonably necessary to provide, secure and support the relevant service, subject to their applicable terms and privacy practices.
5. Call Recordings and Transcripts
Where call recording or transcription is enabled, the relevant audio, transcript and associated metadata may be processed to provide features such as call review, summaries, quality monitoring, analytics or service improvement. Availability and retention may depend on the service configuration and the applicable third-party infrastructure.
6. Payments
Payment transactions may be handled by third-party payment processors. We may receive limited transaction information needed to confirm and manage a payment, but payment credentials may be processed directly by the applicable payment provider.
7. Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this policy, to provide the service, resolve disputes, maintain business records, prevent fraud or misuse, and meet applicable legal or contractual requirements. Specific retention periods may vary by service and configuration.
8. Security
We take reasonable technical and organisational measures intended to protect information against unauthorised access, alteration, disclosure or destruction. However, no internet-based system can be guaranteed to be completely secure.
9. Your Choices and Requests
Depending on applicable law, you may have rights or choices concerning your personal information, including requesting access, correction or deletion. Requests can be made through our contact details published on this website. We may need to verify a request before acting on it.
10. Cookies and Similar Technologies
Our website or service providers may use cookies or similar technologies for essential functionality, security, analytics or improving the website experience. You can manage cookies through your browser settings where supported.
11. Children's Privacy
Our services are intended for businesses and are not directed to children. We do not knowingly seek to collect personal information from children for independent use of our services.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised effective date.
13. Contact
For privacy-related questions or requests, please email us at hello@nexyvaai.com.