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Inbound call answering
Greet callers, answer approved common questions, capture intent and handle defined call flows during configured hours.
OUR SERVICES
One voice experience. Many useful workflows.
Configure an AI voice receptionist around the questions, call types and follow-ups that matter to your business.
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Outbound calls & lead follow-up
Place configured follow-up or qualification calls to permitted contacts, with controlled pacing and outcomes where supported.
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Appointment support
Collect booking requests and, when an approved calendar or booking integration is connected, check availability and create appointments.
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Reminders & confirmations
Run scheduled reminder and confirmation calls when a workflow, customer list and permission rules are configured.
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Human handoff
Transfer selected callers or escalate requests according to agreed rules and the telephony setup.
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Campaign calling
Organize approved outbound campaigns, follow-up attempts and results when enabled on the platform.
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Enquiry capture & summaries
Capture structured details from a call and prepare summaries or outcomes for your team, subject to connected tools.
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Business-specific knowledge
Configure answers using your approved services, timings, FAQs, policies and business information.
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Connected workflows
Where integrations are available, connect calendars, CRM, spreadsheets, notifications or custom business tools.
Availability of each feature depends on your phone setup, permissions, chosen integrations and configuration. We confirm what is included before go-live.
HANDOFF RULES
You decide when a person steps in.
An AI receptionist works best when it knows its limits. We agree clear rules with you and test them before launch.
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The caller asks for a person
The agent offers to transfer the call or arrange a callback straight away.
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Urgent or sensitive requests
Emergencies, complaints and special topics are routed to your team instead of being handled by the agent.
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The agent isn’t sure
When a question is outside the approved information, it takes a message instead of guessing.
WHY NOT JUST VOICEMAIL?
A receptionist, not an answering machine.
Voicemail waits for the caller to leave a message. Nexyva AI talks with them.
| Voicemail | Nexyva AI | |
|---|---|---|
| When you can’t pick up | Caller hears a greeting and leaves a message | Answers the call and talks with the caller |
| Common questions | Caller waits for a callback | Answered from information you approve |
| Enquiry details | Whatever the caller chooses to say | Asked for in a consistent way: name, need and contact |
| Urgent or complex calls | Wait in the queue | Handed to a person where you configure it |
| After hours | Message only | The same experience, day or night |