A simple question
Opening hours, location or a service FAQ, answered correctly.
HOW IT WORKS
From business knowledge to helpful phone conversations.
A clear setup process helps make the agent useful, safe and aligned with your business.
01
Map your call types
We identify the common enquiries, business hours, languages, booking needs and cases that need a person.
02
Prepare approved knowledge
We organize services, FAQs, policies and other business information the agent is allowed to use.
03
Select voice & model setup
Choose compatible speech recognition, AI reasoning and voice generation options for the required experience.
04
Connect the phone workflow
Assign an eligible number and configure inbound/outbound permissions, transfer rules and integrations.
05
Test real scenarios
Test pronunciation, interruptions, accents, dates, FAQs, incorrect inputs and human escalation before going live.
06
Review and improve
Review call outcomes, transcripts where enabled, unresolved questions and cost/latency signals to improve the flow.
No live calling, appointment creation, CRM updates or reminder delivery is promised until the relevant phone account, integration, permissions and workflows are connected and tested.
BEFORE GO-LIVE
What we test before real callers do.
A voice agent is only as good as its testing. We run realistic calls, including the awkward ones.
A booking request
Date, time and contact details captured accurately.
A mumbled or interrupted caller
The agent asks again politely instead of guessing.
A mixed-language caller
Hindi, English and Hinglish handled naturally, where configured.
An urgent or upset caller
Handed to a person according to your rules.
A question it shouldn’t answer
The agent declines politely, takes a message or escalates.