Frequently asked questions.
Clear answers about Nexyva AI voice reception, setup, agent behaviour, integrations and support. Availability depends on the agreed configuration for your business.
What is Nexyva AI?
Nexyva AI helps businesses handle customer phone calls with configurable AI voice receptionist workflows. Depending on setup, an agent can answer common questions, capture enquiries, support appointment requests and route calls according to defined rules.
Does Nexyva currently provide WhatsApp or Instagram automation?
The current focus is AI voice and phone-call workflows. Do not assume WhatsApp or Instagram automation is included in the current service.
How do I get started?
Contact hello@nexyvaai.com with your business type, call volume/needs, preferred language and desired outcome. Nexyva will discuss the suitable setup and provide the appropriate onboarding instructions.
How do I create my account and password?
Use the official registration or invitation link supplied by Nexyva, complete the steps shown and verify your email if requested. Create a strong, unique password. Registration methods can vary by workspace, so do not rely on an unverified sign-up URL.
How do I create an AI voice agent?
Open the agent area, choose New agent or a suitable template, name the agent, choose a supported language and voice, add the greeting and instructions, attach approved business knowledge, configure available actions, then test before deployment.
What information should I add to the agent's knowledge?
Use current, approved business information such as services, opening hours, service area, FAQs, policies, contact details, appointment rules and escalation instructions. Do not upload passwords, API secrets, payment credentials or unnecessary sensitive customer data.
Can the agent speak different languages?
Language availability depends on the selected voice and speech models. Choose a supported language and test local names, numbers, dates, accents and mixed-language phrases before launch.
Can the agent book appointments?
It can collect appointment requests, and it may check availability or book only when the required calendar/booking integration is enabled and working. If no connected action confirms the booking, the agent should say the request needs confirmation rather than claiming it is booked.
Can a call be transferred to a human?
Human handoff depends on the selected plan, telephony configuration and a valid transfer destination. It should be tested before launch. If handoff is not configured, the agent can collect the details for a team follow-up instead.
Can I use the agent on my website?
A browser voice widget can be added when enabled for the agent. The website origin must be allowed in widget settings and the official embed snippet generated by the workspace must be installed. A widget key by itself is not a complete embed code.
Can the agent save leads or call summaries to Google Sheets or a CRM?
Only when the relevant integration or workflow is connected and its fields/actions are configured. Connecting an account alone may not automatically log every call; test a real workflow and verify the output.
Where can I see call logs or transcripts?
Use the workspace's call logs or analytics area if available to review outcomes, transcripts and other enabled details. Access and retention may depend on role, configuration and service settings.
How much does Nexyva AI cost?
Pricing is customized to the business requirements, call usage and selected configuration. Contact hello@nexyvaai.com for a quote. No public price shown here should be treated as a confirmed offer.
What should I do if something is not working?
Check the Help Centre first, then contact support@nexyvaai.com with the issue, approximate time, relevant screenshot and account email. Never share your password, OTP, private API key or reset token.
Still have a question?
Tell us what you're trying to set up and we'll point you in the right direction.