01
Contact Nexyva
Tell us your business type, the calls you receive, your preferred language, business hours and what you want the AI receptionist to handle.
NEXYVA AI SUPPORT
Help Centre. Step-by-step guidance.
Learn how to get started with your Nexyva AI voice receptionist, prepare business knowledge, test conversations and understand call outcomes. The exact options available depend on your workspace and selected configuration.
GETTING STARTED
From first enquiry to a tested voice agent
Use this guide as a practical checklist. Nexyva will confirm the access link, plan, number and features available for your business before activation.
02
Workspace access
Use the official workspace invitation or registration link provided by Nexyva. Follow the sign-up flow, verify your email if prompted and create a strong unique password. Never send your password or OTP to support.
If you cannot sign in, use the sign-in page's password reset option if available, then check spam and confirm you entered the correct email.
03
Create an agent
In the workspace, open the Agents area and choose New agent or the closest available guided template. Give the agent a clear name tied to one purpose, such as enquiry handling or appointment requests.
04
Set the conversation
Choose a supported language and voice, write a short opening greeting, define the agent's goal, required questions, boundaries, fallback response and when it should request human help. Save your changes before testing.
05
Add business knowledge
Prepare approved business details: services, opening hours, service area, FAQs, policies, appointment rules and contact information. Add text, supported documents or public URLs where your workspace offers a Knowledge section. Wait for the source status to show Ready, then test answers.
06
Connect actions carefully
Calendar, CRM, Sheets, webhooks, call transfer and other actions work only when the relevant integration is available and configured. Grant the minimum permissions required and test both successful and failed actions.
07
Test before launch
Use the available browser test/playground first. Test common questions, unclear requests, interruptions, silence, language switching, incorrect details and tool failures. Do not move to live use until the responses and next steps are reliable.
08
Connect the phone number
When telephony is included, use an eligible number, select inbound/outbound direction as needed, assign it to the intended agent and confirm the number is Ready. Place a controlled test call and review the result.
09
Review and improve
Review available call logs, transcripts, outcomes and extracted details. Update the agent's instructions or knowledge when answers are unclear. Access to recordings, analytics and exports may depend on the enabled features and permissions.
TROUBLESHOOTING
Quick checks before contacting support
I cannot log in or reset my password. What should I do?
Check that you are using the official workspace URL and the email address linked to your account. Check spam/junk folders and wait a few minutes. If no reset email arrives, contact support with your account email and a screenshot of the error—never send your password or reset token.
The agent gives an incorrect or incomplete answer.
Check that the relevant business information is accurate, saved and indexed/Ready. Add a direct FAQ answer and update the agent instructions to say it should not guess when approved information is missing. Test the same question again.
The phone number is not receiving or making calls.
Confirm the number is active and Ready, assigned to the correct agent, and set to the intended direction. Check that the agent is published/live where required and that account usage or wallet requirements are satisfied.
An integration or booking action did not complete.
Confirm the integration is connected, required permissions are granted, fields are mapped and the action returned success. The agent must not describe an appointment, transfer or external action as completed unless the connected tool confirms it.
Need help with your specific setup? Email support@nexyvaai.com. For a new business enquiry or pricing request, contact hello@nexyvaai.com.